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Trader Can't Close a Trade. Help!

Instructions on How to Urgently Close a Open Trade...

  1. Using RT/Trader Pro (ALWAYS try this first)

  2. Understanding how orders are synced on Rithmic severs

  3. Contacting EARNMAX via Email or Chat Support

 

1.  Closing positions in RT/Trader Pro 
(DO NOT CONTACT EARNMAX UNTIL FOLLOWING THIS PROCEDURE)

 

It is recommended to keep RT/Trader Pro open even while trading off another platform so that you can track your rising trailing drawdown intra-trade, but also be able to quickly close positions if your platform crashes (i.e. NinjaTrader).   

 

  • Do not rapidly click CLOSE over and over on your platform (i.e. NinjaTrader).  If there is lag, the position may eventually close but new orders will be opened.   Keep in mind hitting CLOSE is a Market Buy if you are in a sell position, and a Market Sell if you are in a buy position.  

  • If it will not close with market order, try using a limit order to exit.  This sometimes works.  

  • Also inside RT/Trader Pro, Click the Positions Icon and Click the red X next to your open position to close the position.

  • Are the markets closed?  Remember you will not be able to close a trade from 16:15 until 16:30 EST and 17:00 until 18:00 EST.

  • If you click the Red X, and the trade still will not close, you may have hit your Auto Liquidate Threshold Value.  Usually hitting your ALTV will force close/liquidate your position, but occasionally it does not.  Click on the EARNMAX Recent Orders Icon, expand the remarks on your orders, and look for the remark Orders can be placed by administrators only.  This means you indeed hit your ALTV intra-trade however it did not liquidate properly and is the reason you cannot place any more trades (in this case, to close it).  

  • Item 1.  Usually it says Part of an Auto Liquidation in this blank space and preceding order

  • Item 2.  'Order can be placed by Admin Only'  means you hit your max loss limit.  

I cannot close my trade: Text

PERFORMANCE ACCOUNT

After confirming you have not hit your ALTV, if you are in a Performance Account or have lost your internet connection you may to email EARNMAX Support. 

 

EVALUATION ACCOUNT

Don't worry, if you have not hit your ALTV, we can help.  Submit a ticket with the following info:

  • Screenshot of EARNMAX Trader Dashboard showing current Account Balance

  • Rithmic Account Number:

  • Order Number (s): (Reference EARNMAX Recent Orders Icon in RT/Trader)

  • Date and Time Stamp of order.  Mention your time zone.

  • Description of Issue:

  • Attach Rithmic Log Files:

 

LOSING POWER/INTERNET

Your orders are always stored on Rithmic Servers (Pros and Cons)

It’s wise to ALWAYS couple your order entries with a Stop Loss.  Use your Auto Liquidate Threshold Value to determine an emergency stop loss on every trade, to avoid losing the entire account.  Your pending Take Profit orders and pending Stop Loss orders are immediately synced to Rithmic Servers.  If you lose internet or power, your pending orders will still be respected.  WARNING Rithmic will NOT know or respect OCO (Order Cancel Order) if you are offline.  Your trade will close if it reaches either the Take Profit order or Stop Loss order first, but the opposite order will remain, and can open a NEW (unprotected) order, if price returns to that level.  You have bought yourself some time to reconnect or contact EARNMAX but you still may be in danger.  

 

CONTACT EARNMAX TO CLOSE POSITIONS

  • Email or Calls

  • If you are able, you may log into the Support Portal with your Rithmic User ID and submit a ticket. Be sure you enter your Account number in the field.  Which is your Rithmic User ID

  • Email support@earnmaxfunding.com  Subject line type “Urgent!   Flatten ERN004232-012” or for Performance Account “Urgent! Flatten PA-ERN004232-012”

  • Call Toll Free Support Number +1 866-504-3459 

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